FAQs

Sign up for a FREE account with Signature Scent and unlock exclusive loyalty benefits along with a streamlined checkout experience.

Account Link – https://signaturescent.co.za/my-account/

Don’t want to receive our latest goss and exclusive deals anymore? Just click here to email us with “UNSUBSCRIBE” as the subject line, and we’ll remove your email from future announcements. We’ll be sad to see you go!

Signature Scent makes use of PayFast as our trusted payment gateway, which offers a variety of secure and convenient payment options. You can pay using major credit and debit cards such as Visa, Mastercard, and American Express, ApplePay, Debit Card, Mobicred, SamsungPay, QR Code Apps, SnapScan, RCS, Zaper and instant EFT, which lets you transfer funds directly from your bank account. These methods help ensure a smooth and flexible checkout process for every transaction.

Please take a moment to review our Return / Refund policy here.

Once your case is approved, please contact our dedicated team with your query and schedule a drop-off return by emailing us at hello@signaturescent.co.za.

View our Privacy Policy here.

As an online shop, we understand the balance between product value and courier costs, and we strive to offer various delivery options to suit our loyal customers’ needs. Please review the available delivery options below:

Pickup: Appointment Only (Benoni based) Free
Arrange Own Courier
PAXI (PEP>PEP Store) R60
PUDO (Locker>Locker) R60
Aramex (Door>Door) R99

Please select the appropriate delivery on checkout.

We make use of Aramex or The Courier Guy which are automated update notifications throughout pickup to delivery. If you require feedback on delivery please feel free to email us.

Our gift cards are the perfect way to share the Signature Scent experience with friends and loved ones. Whether it’s for a special occasion or just to treat someone to a little luxury, these cards allow recipients to choose their favorite products at their convenience. Available in various denominations, our gift cards offer flexible gifting options and let your loved ones explore the full range of our curated collections. Enjoy the ease of gifting with Signature Scent and make every occasion extra special.

Please email our team at hello@signaturescent.co.za to purchase your gift card. Note that gift cards are non-redeemable for cash and can only be used for online purchases or pick up orders at our head office.